Tuesday, February 14, 2023

Renewals should be automatic if your shit arrives late

 Renewals should be automatic and unquestioned if your material arrives late to my library and vice versa.  It's neither library's fault the courier or USPS somehow delayed the delivery, and the patron should not suffer because of it.  Don't be a jerk and refuse to renew just because the item now has a hold back home.  The book does nobody any good in transit between libraries, either coming or going.  If you couldn't spare your copy and holds build up, you shouldn't have lent it in the first place.

I'm only asking for a renewal as a courtesy.  If you stiff me, screw you.  I have the book and you don't.  It's here now and by god it's gonna circulate one way or another, whether you like it or not.  If you invoice me, fine.  But my patron is going to get a normal circ out of the title you sent.  We don't pay overdue fines, only replacement costs.  If you don't like that, don't do business with us.  Answer my renewal requests promptly and don't waste my user's time.  If you dilly-dally, I'm taking matters into my own hands and circulating the material for a month no matter what you say.  If you come back belatedly and want to give MORE time than that, great, I'll take it.  But the material doesn't do anyone any good sitting on my desk over multiple days waiting on you to get around to answering my renewal request.

If we're both in the TAE courier system but I marked delivery method "postal" it's because there are also non-Texas or non-TAE Texas libraries also further down the lender string.  I leave it to your best judgement to use the courier or not.  Just seems obvious to me you'd use the courier, why would you bother calling to confirm?  Just pop it in a purple bag and get it out the door.  End of ILL rant.