So I recently purchased and skimmed this book; it's in its 3rd edition, circa 2011 and badly in need of an update, at least as an ebook if not a printed professional work. The technology section made me blush because it is so laughably out of date.
The most useful section of the book is the discussion of the intersection of ILL with U.S. Copyright Law, specifically the Rule of Five guideline.
To steer clear of violations of Copyright law, it is advised that a library request no more than Five (5) Articles from the same journal that was published within the last Five (5) calendar years. Any more than that and the library should either decline the article request made by the patron or charge the patron the going market rate to obtain the article from the publisher/aggregator, etc. Going above this limit is regarded by Copyright law as attempting to circumvent a valid paid subscription and exposes a library to legal liability. If the library is getting overwhelmed by article requests from the same scholarly journal the library should strongly consider adding the journal to its own collection, arduous a task as that may be.
It is an issue of concern mainly for public and private Academic Libraries. I can say with confidence that my public library system has never come close to violating the Rule of Five, not even once, not even close. I'm mindful of it and do keep an eye out for it, but to date it's never come up. Copying requests are few and far between in the public library space; it is a much more common feature for ILL librarians & staff in the Academic lending space, for obvious reasons, situated as they are as a nexus for scholarly communication.
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